Refund Policy

At Skydrop, we are committed to customer satisfaction. This Refund Policy outlines our terms for refunds, cancellations, and exchanges. Please review carefully, and feel free to contact us with any questions.

1. Eligibility for Refund

To be eligible for a refund, your service or product must meet these requirements:

• The item must be unused and in the same condition as when received.
• Proof of purchase is required.
• Refund requests must be submitted within 30 days of the purchase date.

2. Refund Process

Once your refund request is approved, the process will proceed as follows:

• Refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Skydrop is not responsible for any processing delays caused by your bank or payment provider.

3. Cancellations

Orders can be cancelled under the following conditions:

• Cancellations can be made within 24 hours of placing the order.
• If the order has already been processed, it may not be eligible for cancellation.

For cancellations, please contact our support team immediately at support@skydrop.com.

4. Non-Refundable Items

Some items or services are not eligible for a refund:

• Custom-designed projects or personalized services
• Final-sale or promotional items
• Any digital products that have been downloaded or accessed

5. Exchanges

We offer exchanges for eligible items within 30 days. The item must be unused, in original packaging, and with proof of purchase.

To initiate an exchange, please reach out to us at support@skydrop.com.

6. Contact Us

For any questions regarding this refund policy, please contact our customer service team:

• Email: support@skydrop.com
• Phone: +123-456-7890
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM